About ReachUC Native App for Desktop

About ReachUC Native App for Desktop

Download and Install ReachUC

To use simply download and install to your computer. Open the app then log in by entering your credentials then click on the Sign in button. 

A Windows App can be download when you click here.

Open the downloaded file to install it.


 

Enter your credentials and then click the Sign In button. 

 


After the initial log in you will be shown the Terms & Conditions screen. After reading it you can click on the Agree button to proceed. 

 


After installing the application and when you are going to start using it, a Windows alert will appear to which you have to click Allow access.

ReachUC Menu

Once the app opens select the function/feature you want from the left side menu. 

 

1 – Dialpad

The ReachUC Desktop Native App provides an easy-to-use numeric dialpad with the ability to directly send an SMS or call the entered number plus a customizable Quick Dial area for easy access to frequent and/or important contacts. 

 

  1. 1- Number Entry area – shows the number to be used 

  1. 2- Delete Last Digit button – this removes the last digit in the Number Entry 

  1. 3- Numeric Pad – numeric buttons for number entry plus * and # buttons 

  1. 4- Send SMS button – clicking this button will use the number entered as the destination and bring you to the Recents portion of the app and open a new or existing Contact History View where you can enter your message for the destination number. 

  1. 5- Call button – clicking this button will immediately initiate a call to the entered number. However, if you right-click with your mouse you will be shown a menu with the option to Call the number, do a Callback for the number, Send a Message to the number, or Copy the number to your clipboard. 
     

2 – Contacts

The ReachUC Desktop Native Contacts screen lets you easily search through your PBX contacts and customize your Quick Dial contacts found on the Dialpad screen. 

 

  1. 1- Search Area – easily search for who you want to contact by entering in full or part the name or number of who you are trying to contact. Note that the results shown will depend on if either Quick Dial or PBX contacts are being shown (you can change this by clicking on the Quick Dial or PBX button. 

  2. 2- Add a Quick Dial – this button will open a dialog to let you add a new entry into the Quick Dial list. Configure the parameters for the new entry and click the Save button to finalize or the Cancel button to not save the entry. 

  1. Note: This is only available when the Quick Dial list is shown. 
     
    The parameters to configure are: 

  • 1 -Display Name 

  • 2 -URI (Uniform Resource Indicator) 

  • 3 -Enable BLF – click the toggle to turn on or off 
     

  1. 3 -Quick Dial – click to show the Quick Dial entries. You can right-click on any entry to show a menu to either Edit or Delete an entry. 
     

  1. PBX – click to show your PBX contacts. Note that you can’t add, edit or delete the entries here. 

3 – Recents

The ReachUC Desktop Native Recents screen shows the most recent activity grouped by contact and shown in reverse chronological order (most recent first). 

 

Each entry will show the contact name, type of activity, and the timestamp of the latest activity. 

 

Right-clicking on any entry in the Recents screen will give you the option to 

  • Delete all messages from the contact’s history, or 

  • Delete all calls from the contact’s history, or 

  • Delete all of the contact’s history (this will remove the contacts entry from the Recents screen). 

 

Contact History View

Clicking on any entry will open the screen that shows all activities you have had with the entry’s contact plus giving you options for the contact and a message entry area. 

 

  1. 1 - Contact Option buttons 

  • Call Contact – this will initiate a call to the contact 

  • History Filter – this will show a menu used to filter the events being shown in the History Entries area. Options are: 

  • Outgoing calls only 

  • Incoming calls only 

  • Missed calls only 

  • Messages only 

  • See all calls and messages 
     

  • Delete History – this will show a menu to delete from the history either: 

  • All calls only 

  • All messages only 

  • All history entries 
     

  1. 2 - History Entries – These show all the activities in chronological order between you and the contact. Here you can remove a specific entry by clicking on the Delete button beside the timestamp for each entry. 
     

  1. 3 - Message Entry area 
     

  1. Message Text area – click here to then type in your message. 

  1. Attach button – click and browse to select a file to attach with your message. 

  1. Smiley button – click and select a smiley to insert it into your message. 

  1. Record Audio Message button – click this to record an audio message. A dialog will appear giving you a timer to show the length of the audio message, a Stop button that will stop the recording and cancel the audio message, and a Send button that stops the recording and sends the recorded audio as a message. 
     

  1. Send button – click to send the message you composed to the contact. 

4 - PBX

5 - Do Not Disturb (DND) Toggle

6 – Settings

The Settings screen gives you control over the different options available for the ReachUC Native App as well as information you may need to report problems that may arise. 

 

  1. 1 - About 

  1. 2 - Accounts 

  1. 3 - Notifications 

  1. 4 - Sound 

  1. 5 - Recording 

  1. 6 - Controls

  2. 7 - Logs 

  1. 8 - Reset 

7 - Avatar/Status


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