Scope
Intended Audience: All ClientsWe understand there may be situations where you need to cancel your service with us. While we are sad to see you go, we will do everything possible to make your transition an easy one.
Submit Your Request
An authorized person from your company must send an email to cancellation@compudile.com with the following information:
- Your company name
- Requested date of cancellation, at least 60 days from the date of the email
- What you want to do with your existing numbers
- If you plan to port out, let us know the new carrier, and the port date if you have it.
- If you want to cancel your numbers, confirm the numbers to cancel. Note that once we release your numbers we cannot regain them.
- Your reason for cancellation
What To Expect
Our billing team will immediately begin reviewing your account to determine contract status and any outstanding obligations. Within 96 hours we will respond by email with the following:
- The status of your contract, including eligibility for the initial 60-day guarantee
- Detail of any early termination fees, if applicable
- Instructions for the return of your rental equipment, if applicable
What's Next
Once you accept the termination date and early termination fees (if applicable), please respond to the ticket. We will follow up with your port-out PIN and a CSR containing all of your phone numbers. You should provide this to your next service provider for an easy transition of service.
You must move service by the accepted termination date or notify us of the need to extend at least 5 days before. Otherwise, you will risk losing service.
If you have any questions about the above process, please do not hesitate to contact us at cancellation@compudile.com.