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In this article: Stats Grid Call Center Reports Queue Stats Queue Statistics Definitions Agent Statistics Agent Statistics Definitions Agent Availability Dialed Number Identification Service (DNIS) Statistics DNIS Statistics Definitions Abandoned ...
How to Select Audio Device in ReachUC Native App for Desktop
1-) Select Settings 2-) Select Sound 3-) Select the headphones that are installed on the PC 4-) After selecting the correct headset, close the window and the app. 5-) Open the app and start making calls.
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What is Queue Analytics? Queue Analytics (referred to as Wallboard) allows you to manage, share, and customize Queue/Agent statistics dashboards in one convenient location. How to access Queue Analytics Queue Analytics is accessible for Call Center ...
Contact Center Monitoring and Reports
Reports Overview Rules Home Screen Call Center Reports Queue Statistics Agent Statistics Agent Availability DNIS Statistics Abandoned Calls Overview The Compudile WebCentrex Contact Center solution provides the monitoring tools and reporting ...
Android Keypad View
Make Calls You can start making calls by dialing a number and press the call button. Extra Call Feature For additional functions, you can press and hold the call button and choose how you want to proceed. Voice calls – Standard calls from RUC app to ...