How to Disable the ReachUC App

How to Disable the ReachUC App

When you wish to stop the Android ReachUC app from ringing when you receive an inbound call to your PBX extension, there are two options:

  • The first option is to enable the DND (do not disturb) function in the in the ReachUC app.  This is done by the Clicking on the Registration icon in the ReachUC app and then turning on DND via the toggle switch. See the process below for both Android and iOS.

Android


IOS


 The second option is to remove the ReachUC device from routing in the PBX portal.  This can be done by logging-in to the PBX portal and disabling the answering rule that includes the ReachUC device or editing the answering rules to not include your ReachUC extension (the one with the ‘m’ postfix e.g. 1000m).


    • Related Articles

    • ReachUC Mobility PBX User Guide

      Click on the icon to go to the ReachUC Mobility PBX pane. In this pane, you will see two tabs: Presence and PBX Account Presence Tab This tab will show all the users in your company’s PBX and their status: Online Offline Busy Clicking on a contact ...

    • Login to ReachUC

      Log In for Android There is no need to configure another device in your portal. Just log in using your PBX portal credentials. Device Added In User Portal Once logged using mobile app, an extension with an “m” suffix will be automatically created in ...

    • Install ReachUC in your Phone for IOs (Apple).

      1. Go to the AppStore and search for ReachUC. 2. Install ReachUC. 3. Open the welcome email from our system in your email and open the ReachUC. 4. Open the "Complete Setup" link. 5. Enter a new password, confirm the password, and define a PIN for ...

    • Visual Voicemail

      The Visual Voicemail (VVM) feature for the ReachUC Mobility app lets the user manage and listen to the voicemail messages thru the app’s interface instead of having to use the voicemail audio prompts. If the Visual Voicemail feature is not shown for ...

    • About ReachUC Native App for Desktop

      Download and Install ReachUC To use simply download and install to your computer. Open the app then log in by entering your credentials then click on the Sign in button. A Windows App can be download when you click here. Open the downloaded file to ...