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What you need to know about your New Telephone Service
1. How long will it take for my service to be activated? The activation of your telephone service largely depends on how quickly you complete and send us the necessary documentation, as well as the information required to set up your account. Once we ...
How Do I Use Call Center Reporting?
In this article: Stats Grid Call Center Reports Queue Stats Queue Statistics Definitions Agent Statistics Agent Statistics Definitions Agent Availability Dialed Number Identification Service (DNIS) Statistics DNIS Statistics Definitions Abandoned ...
Queue Analytics (Wallboard)
What is Queue Analytics? Queue Analytics (referred to as Wallboard) allows you to manage, share, and customize Queue/Agent statistics dashboards in one convenient location. How to access Queue Analytics Queue Analytics is accessible for Call Center ...
Contact Center Monitoring and Reports
Reports Overview Rules Home Screen Call Center Reports Queue Statistics Agent Statistics Agent Availability DNIS Statistics Abandoned Calls Overview The Compudile WebCentrex Contact Center solution provides the monitoring tools and reporting ...
How to configure Call Center Report Emails
Report Emails Call Center Email Reports can be set up from a Call Center Supervisor login. Procedure Log into the Portal with a scope of Call Center Supervisor and navigate to the Call Center screen. Select the new Reports sub-menu Email Reports. ...