The activation of your telephone service largely depends on how quickly you complete and send us the necessary documentation, as well as the information required to set up your account. Once we have received all the signed documents and the necessary information, we can generally have your service active within 48 to 72 hours. This time allows our team to properly set up your system and perform the necessary tests to ensure an optimal experience.
Yes, when you sign up for our telephone services, you have the option to obtain a new phone number. We offer a wide range of number options, including local, national, and even international numbers, depending on your needs. This flexibility allows you to choose a number that suits your geographical location or business objectives.
Absolutely. We understand the importance of maintaining continuity in your communications. Therefore, we offer the option of "number portability," which means you can keep your current phone number, including your fax number when switching to our company. The process involves transferring your existing number from your current service provider to our system. It's a standard procedure, and we handle most of the process to ensure it's as smooth and hassle-free as possible for you. We will only need you to complete some necessary documents to authorize this transfer.
The portability process can take some time, usually between 7 to 10 business days, depending on external factors such as the cooperation of your current provider. During this time, your service will continue to function normally until the transfer is complete.
Absolutely. Our telephone service is equipped with advanced call recording functionality, which is an essential tool for training purposes as well as for ensuring compliance with relevant regulations. If you decide to activate this feature, you will have the ability to access the recordings through our user portal. This option is available for users with the manager role, allowing them to manage and review the recordings efficiently and securely.
In our VoIP service, we offer you complete and convenient control of your incoming and outgoing calls through our user portal. This portal is an easy-to-use online tool that allows you to manage various aspects of your telephone service. The portal gives you access to detailed statistics and call logs, enabling you to analyze call patterns and adjust your communication strategy as needed. The portal interface is designed to be intuitive, ensuring that even users without technical experience can handle it without any issues. To get started, simply login to the portal with your user credentials. Once inside, you will find various options and tools to customize your call experience.
To ensure you receive quick and effective assistance, we offer two direct contact channels with our technical support team.
Email: You can send us an email at support@compudile.com. Doing so will automatically open a ticket in our support system. This helps us track your inquiry efficiently and make sure you get a detailed and timely response. When you send your email, we recommend that you include all relevant information about your query or issue to speed up the process.
Telephone Call: If you prefer a more direct interaction or need immediate assistance, you can call our technical support number at 813-444-0110. Our team of experts will be available to address your queries and provide you with real-time solutions.
Both methods are designed to provide you with the necessary support and ensure that any issues with your telephone service are resolved quickly and effectively.
One of the benefits you will enjoy as our customer is the opportunity to personalize your clients' calling experience to your business through welcome or informative messages using our Interactive Voice Response (IVR) system. IVR is a powerful tool that allows you to record and set up personalized messages according to your specific needs.
You can opt for different types of IVR messages, depending on the purpose you need. For example, you can create a welcome message to greet your clients, a menu of options to direct them to different departments or services, or informative messages about promotions, events, or any other relevant information for your clients.
At Compudile, we offer various plans to record your IVR. In the following article, you will find several audio files that demonstrate the different IVR options designed to enhance the customer experience and optimize efficiency in handling incoming calls.
If your number is incorrectly displayed as Spam Likely or with an incorrect name on call screens, we recommend the detailed steps explained in the articles below on how to update the databases of different carriers by registering your business phone number. These articles provide a step-by-step guide on how you can ensure your Caller ID information is displayed correctly.
Our articles also include tips on how to interact with Caller ID databases and unwanted number lists to ensure your business number is displayed accurately and professionally on your clients' call screens. For more details and to start the process, we invite you to consult the articles in our Knowledge Base.
Yes, you can enjoy our telephone service without the need for a physical phone. Understanding that flexibility and mobility are essential in today's world, we offer a mobile app that allows you to receive and make calls using your telephone service.
With our mobile app, you can access all the functionalities of your phone line directly from your smartphone or PC. This means you can make and receive calls as if you were using an office phone but with the convenience of your mobile device. Best of all, this option does not compromise your personal information, as calls are made through your VoIP number and not your number.
This solution is ideal for professionals on the move, remote workers, or anyone who prefers not to use traditional telephone equipment. It provides you the freedom to manage your business communications from anywhere while still maintaining a professional appearance.
Understanding the compatibility of your current phones with our system is an important step in the process. To facilitate this verification for you, we provide a detailed listing of all the phones that are compatible with our system. This listing will help you quickly identify whether your current devices can be integrated seamlessly.
If, upon reviewing the listing, you find that your current phones are not compatible, don't worry. We offer various options and recommendations for phones that will work perfectly with our system.
Aastra | Crexendo | Mediatrix | Sangoma |
Adtran | Data-Remote | Mitel | Snom |
Algo | Fanvil | Panasonic | Vtech |
Avaya | Grandstream | Polycom | Yealink |
Cisco | Htek | ReadyNet | Zultys |
ClearlyIP | Linksys | Redstone |
Definitely, one of the great advantages of our VoIP telephone service is its high capacity for customization. We understand that each business has unique needs, and we are committed to providing a service that perfectly adapts to your specific requirements.
During one of the initial stages of creating your account, one of our representatives will contact you. This interaction is a crucial part of the process, as it allows us to gather vital information to customize your service, such as operation times (Time Frames), Interactive Voice Responses (IVR), user roles, and any other specific detail you wish to incorporate into your telephone service.
Our goal is to ensure that your VoIP system aligns perfectly with the operations of your organization, providing you with a service that not only meets but exceeds your expectations.
Connecting your VoIP phones to a Wi-Fi network is a straightforward process, and to ensure you do it correctly and without any issues, we have prepared a video tutorial with detailed instructions. This video will guide you step-by-step through the connection process, ensuring that you can set up your phones quickly and easily.
You can find the video on how to connect your phones to Wi-Fi by accessing the following link.
Our goal is to ensure that you feel completely comfortable and trained to use all the functionalities of our platforms and telephone service. That's why we have developed a comprehensive onboarding process for all our new customers.
Onboarding Email: When you start with our service, you will receive an onboarding email containing links to our Knowledge Base. Here you'll find a variety of useful resources, such as detailed tutorials and a frequently asked questions section, designed to help you become familiar with our platforms and services.
Guided Training: In addition to the online material, once your telephone system deployment is complete, we will offer you personalized guided training. This training will be conducted by one of our support technicians and is designed to provide you with a complete understanding of how to effectively use our tools. During this session, you can ask all your questions and resolve any doubts you may have, ensuring a smooth and satisfactory experience with our service.
We believe that good training is key to making the most of your VoIP telephone service. We are committed to providing you with all the support and information you need to ensure that your transition and ongoing use of our platforms is successful and stress-free. If at any time after the initial training, you need additional assistance or have more questions, our technical support team is always available to help you.