Mobile App
ReachUC: Send SIP Log to Compudile Support
Step 1: Open ReachUC To begin, open the ReachUC application on your device. Step 2: Select the Settings option Within the application, search for and select the "Settings" option. It may be represented by a gear icon or a cogwheel. Step 3: Select the ...
Visual Voicemail
The Visual Voicemail (VVM) feature for the ReachUC Mobility app lets the user manage and listen to the voicemail messages thru the app’s interface instead of having to use the voicemail audio prompts. If the Visual Voicemail feature is not shown for ...
Message Routing Page
Under the PBX Account tab of your ReachUC Mobility app, you will find the Message Routing link. Clicking this will open the page where you will find the settings for how messages are routed when your ReachUC account sends or receives them plus ...
Last Call Quality Feature
The Last Call Quality feature gives the ReachUC Mobility app user the ability to send a report to Support staff with diagnostic information to help diagnose possible issues that may be affecting your service. This feature comes in the form of a ...
SMS Caller ID
If you have multiple SMS enabled phone numbers associated with your ReachUC account, you can now choose which phone number will be sent as the SMS Caller ID for outgoing messages. You can view/change your SMS Caller ID from the SMS Numbers page of ...
ReachUC Mobility PBX User Guide
Click on the icon to go to the ReachUC Mobility PBX pane. In this pane, you will see two tabs: Presence and PBX Account Presence Tab This tab will show all the users in your company’s PBX and their status: Online Offline Busy Clicking on a contact ...
Emergency 911 Calls
When you dial 911 from ReachUC running on a mobile phone, the application will automatically dial out using your existing cellular service. 911 calls from your mobile phone will not be routed through your UCaaS service provider. 911 calls dialed from ...
Android SMS
Sending SMS To send SMS – press the plus button in the SMS view – Type the number or choose contacts and write your message and hit send. To send MMS – press the Paperclip button and choose your option. Receiving New Message A popup notification will ...
Troubleshooting (Reporting a Problem)
When something does not work right with ReachUC, the best way to get help and report a problem is to send the support team your application logs. This can be done directly from the ReachUC Mobility app. (Note: Instructions below assume that SIP ...
Android Keypad View
Make Calls You can start making calls by dialing a number and press the call button. Extra Call Feature For additional functions, you can press and hold the call button and choose how you want to proceed. Voice calls – Standard calls from RUC app to ...
How to Disable the ReachUC App
When you wish to stop the Android ReachUC app from ringing when you receive an inbound call to your PBX extension, there are two options: The first option is to enable the DND (do not disturb) function in the in the ReachUC app. This is done by the ...
How to Send a Fax from the Mobile App
If faxing is enabled for your account, you can send a fax by one of two ways in the PBX Presence tab: (Click the links to read further.) Send Fax Option when clicking on a contact. Send Fax Option when clicking on the Floating Menu button. The file ...
Android Contacts
View Device or PBX Contacts You can browse not just your contacts on the device but also your PBX contacts by clicking on Address Book and then choosing PBX from the menu. Search Contacts By pressing on the Search icon you can narrow down the ...
Login to ReachUC
Log In for Android There is no need to configure another device in your portal. Just log in using your PBX portal credentials. Device Added In User Portal Once logged using mobile app, an extension with an “m” suffix will be automatically created in ...
Get to know ReachUC
End User View Android 1. Registration Icon 2. Keypad 3. Contacts 4. SMS 5. Call History 6. PBX Presence and Account 7. Settings 8. Voicemail Button 9. Call button 10. GSM button IOS 1. Registration Icon 2. Keypad 3. Contacts 4. SMS 5. Call History 6. ...
Install ReachUC in your Phone for IOs (Apple).
1. Go to the AppStore and search for ReachUC. 2. Install ReachUC. 3. Open the welcome email from our system in your email and open the ReachUC. 4. Open the "Complete Setup" link. 5. Enter a new password, confirm the password, and define a PIN for ...
Change Caller ID in ReachUC
Change Caller ID in ReachUC Sometimes an employee fulfills different functions in a company for which he may need to handle calls from different departments with different phone numbers. To solve this problem we can activate a special permission to ...