SPAM or Being Blocked?
How do I handle calls from suspected spoofed DIDs?
Unfortunately, there is not a way to identify spoofed numbers because they come along the same path and look the same as a legitimate phone call. You or your customer can report these calls to the FCC for further investigation. Below are some helpful ...
Why is my number showing as SPAM?
Understanding the Issue This is not a STIR/SHAKEN Issue. Wireless providers, including Verizon, use systems similar to NomoRobo to identify spam calls. These systems evaluate calls based on a scoring system. When calls exceed a certain threshold they ...
Mitigating Spam Likely
Legitimate calls being marked as Spam is one of the most difficult problems the telecom industry faces right now. Analytics engines can be very aggressive when it comes to marking DIDs as Spam Likely, and the tag can be applied after making only a ...
Have Questions?
Why VoIP? Unlike on-premise phone systems, hosted VoIP systems never lose value. Just the opposite in fact. New features are released automatically every few months and you get the benefit. Is it complicated? Our VoIP phones are very intuitive with ...
Prohibited and Limited Support Devices
Summary Due to various factors, there are certain devices that are either prohibited or not supported on the platform. The list below is meant solely as an example and is not to be considered a complete list of devices. Prohibited Devices The ...