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Portal login information
1-) Installing our Mobile Application / Desktop Application We offer a mobile application you can add to your iPhone or Android phone. This application allows you to maintain your personal cell phone privacy, but still, answer and return business ...
Welcome Email
When Compudile's team has created and configured your business on the telephony portal, each Fax, ReachUC, and portal Manager user will receive a welcome email indicating their username to access the portal, along with the link that will take them to ...
Queue Analytics (Wallboard)
What is Queue Analytics? Queue Analytics (referred to as Wallboard) allows you to manage, share, and customize Queue/Agent statistics dashboards in one convenient location. How to access Queue Analytics Queue Analytics is accessible for Call Center ...
What you need to know about your New Telephone Service
1. How long will it take for my service to be activated? The activation of your telephone service largely depends on how quickly you complete and send us the necessary documentation, as well as the information required to set up your account. Once we ...
Contact Center Monitoring and Reports
Reports Overview Rules Home Screen Call Center Reports Queue Statistics Agent Statistics Agent Availability DNIS Statistics Abandoned Calls Overview The Compudile WebCentrex Contact Center solution provides the monitoring tools and reporting ...