Troubleshooting (Reporting a Problem)

Troubleshooting (Reporting a Problem)

When something does not work right with ReachUC, the best way to get help and report a problem is to send the support team your application logs.  This can be done directly from the ReachUC Mobility app. (Note: Instructions below assume that SIP Logging is initially disabled on the mobile/desktop app.

Note: If you are experiencing call quality problems on your ReachUC Mobility app please report it first by following the instructions in our last Last Call Quality Feature article. If advised to get SIP logs then follow the instructions below. 

For Android

  1. Go to Settings
  2. Then Preferences
  3. Enable Troubleshooting Log
  4. Click Back Arrow
  5. Click the Logs option
  6. Choose SIP tab
  7. Hit Settings
  8. Share
  9. Send by email to support@compudile.com

For IOS

  1. Go to Settings
  2. Then Preferences
  3. Enable Log SIP Traffic
  4. Go back to Settings
  5. Click the SIP Log option
  6. Share
  7. Send by email to support@compudile.com



    • Related Articles

    • ReachUC: Send SIP Log to Compudile Support

      Step 1: Open ReachUC To begin, open the ReachUC application on your device. Step 2: Select the Settings option Within the application, search for and select the "Settings" option. It may be represented by a gear icon or a cogwheel. Step 3: Select the ...

    • Desktop Native SIP Logs

      The Logs screen for the ReachUC Desktop Native App shows the content of the SIP logs for review and gives the user the ability to clear or save the information if needed for troubleshooting purposes. The instructions to do so can be found below. ...

    • Yealink SIP-T53W

      Especially designed for busy executives and professionals, Yealink SIP-T53W is an easy-to-use Prime Business Phone with an adjustable 3.7-inch graphical LCD that you can easily and flexibly find a comfortable viewing angle according to your personal ...

    • Yealink SIP-T54W

      specially designed for busy executives and professionals, Yealink SIP-T54W is an easy-to-use Prime Business Phone with an adjustable 4.3-inch color LCD screen that you can easily and flexibly find a comfortable viewing angle according to your ...

    • Last Call Quality Feature

      The Last Call Quality feature gives the ReachUC Mobility app user the ability to send a report to Support staff with diagnostic information to help diagnose possible issues that may be affecting your service. This feature comes in the form of a ...