Login
Important: To log in to ConnectUC, you'll need to use your UCaaS username (typically extension@domain).
You will not be able to use the same account as you use for your admin portal.
After
the initial log-in, you will see a red banner at the top asking you to
allow ConnectUC to play audio for incoming calls. You may also be asked
to allow permissions for other functions within the app when they are
required (i.e., video permissions for initiating a video call).
Once signed in, you can select the function/feature you want from the left-side menu.
Calls
The Calls tab allows you to make a new call and view details for recent calls.
Voicemail
The Voicemail tab allows you to view, listen, download, and read transcripts for voicemails you have received. After clicking on an individual voicemail, you also have the option to call the number back within the app, forward the voicemail to another contact, or delete the voicemail.
Once
a new voicemail is received, a red number icon will appear in the
voicemail tab. Once you have reviewed a voicemail in this tab, it will
be “Marked as Read,” and the indicator will be removed. You may also
mark a voicemail as Unread if you wish (pictured above on the top-right
side of the page).
After clicking on an individual voicemail, you also have the option to call the number back within the app or delete the voicemail.
To call the voicemail number back from within the Voicemail tab, simply hover your mouse over the voicemail entry and click the “Phone” icon.
Parking
The Parking tab allows you to view a list of Parked Calls.
Calls are parked by clicking the 'Park' button during an active call.
Chat
The Chat tab allows you to view and manage chat conversations, create new chat conversations, and call or video conference.
Similar to the Voicemail tab, new chat messages/conversations will trigger a red number icon to indicate the number of unread messages.
To start a new chat conversation, simply select an existing contact from the ‘Select contact …' menu at the top of the page and type or select the contact(s) you wish to include. Once the contact(s) has been selected, type the message at the bottom of the page to begin the conversation.
If you initiate a video call, you can control your video, audio, and screen-sharing options via the active video call window that will pop up in a separate window.
If you close this separate window, you can still manage your call audio/video options via the menu found at the bottom left side of the screen.
SMS
The SMS tab allows you to create, view, and manage SMS conversations.
Selecting an existing SMS conversation from the list on the left-side menu allows you to view the message history and reply with new messages. You may also call the selected number by clicking the 'Phone' icon at the top right-hand side of the page.
A user may confirm their outbound SMS number by looking under the 'My SMS Number' section at the top of the left-side menu or by viewing it when sending an outbound SMS.
Users may include Emojis or file attachments by clicking the appropriate icons to the right of the outbound SMS box.
Contacts
The Contacts tab allows you to view, create, and manage all of your ConnectUC contacts.
Fax
Dialer
The dialer option found at the bottom left side of the page allows you to use a dial pad for making outbound calls. Additionally, you can also search and call existing contacts from the dialer menu.
